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Customer survey on the aggregates industry
BDS has previously undertaken a number of customer surveys for individual clients in the quarrying industry. We are planning to undertake a survey on behalf of the industry, involving the research of builders and contractors, merchants, specialist contractors and added value outlets.
This will include:
The relative importance of service, price, quality and other factors when purchasing aggregates and other quarry products.
The ranking of the top three aggregates' suppliers to each customer in terms of service, quality etc.
Reasons for the respondent putting the company as their best supplier.
Analysis of reasons for not using a particular supplier.
Areas in the supply of aggregates which companies need to improve.
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Customer survey on the aggregates industry 
